Legal
Last updated: 23 July 2026 · Effective: 23 July 2026
Note before publishing: these terms are a solid EU-oriented template. Replace every [bracketed] placeholder with your real details and have them reviewed by a qualified lawyer before you rely on them, especially the liability, warranty and consumer-rights sections.
These Terms of Service (“Terms”) govern your use of the DevCore website, client portal, and the chatbot, website and automation services we provide (together, the “Services”). By using the Services, or by signing an order or statement of work with us, you agree to these Terms. If you are agreeing on behalf of a company or institution, you confirm you are authorised to bind it (“Client”, “you”).
DevCore is operated by [legal entity name], [registered address], Bucharest, Romania, company no. [reg. no.] (“DevCore”, “we”).
We design, build and operate chatbots and automated assistants, websites and web applications, and related integrations. The exact scope, deliverables, timelines and price of each engagement are set out in the applicable proposal, order or statement of work (“Order”), which forms part of these Terms. Where an Order conflicts with these Terms, the Order prevails for that engagement.
Portal accounts are created by DevCore for authorised users at a Client. You are responsible for keeping credentials confidential, for activity under your account, and for notifying us promptly of any unauthorised use. We may suspend access where necessary to protect the Services or investigate misuse.
Fees are set out in your Order. Unless stated otherwise, recurring fees are invoiced monthly. Each invoice is issued on your billing date and is payable by bank transfer to the account shown on the invoice within 15 days of issue. When you have paid, you mark the invoice as paid in the portal; it then goes to us for verification. If an invoice remains unpaid past its 15-day due date and has not been marked as paid, the related services may be discontinued until payment is received. If a payment claim cannot be verified, we may reinstate the amount due; deliberately false payment claims may be treated as a breach of these Terms. Prices exclude applicable taxes (e.g. VAT), which are added where required.
On full payment for an engagement, you own the bespoke deliverables we create for you (your website/app code, content, and the assistant configuration), and we hand them over so you can run them independently. We retain ownership of our own pre-existing tools, frameworks, libraries and know-how, and of anything we develop generally (not specific to you); we grant you a licence to use those to the extent embedded in your deliverables. Third-party components remain subject to their own licences.
The Services rely on third-party platforms (for example Voiceflow for assistant runtime and analytics, and hosting, email and analytics providers). Your use of features that depend on them may be subject to those providers’ terms, and their availability is outside our control. We choose reputable providers but are not responsible for their acts or outages beyond our reasonable control.
We provide the Services with reasonable skill and care. Except as expressly stated in an Order, the Services are provided “as is” and “as available”, and we do not warrant that they will be uninterrupted, error-free, or fit for a particular purpose beyond what an Order specifies. Automated assistants can make mistakes; a documented human-handover path is provided, and you remain responsible for decisions made in reliance on outputs. Nothing in these Terms excludes liability that cannot be excluded by law, including certain consumer rights under EU and Romanian law.
Each party will comply with applicable data-protection law, including the GDPR. Where we process personal data of your end-users on your behalf, we do so as your processor under our Data Processing Agreement, which covers confidentiality, security, sub-processors, assistance with data-subject requests, and deletion or return of data on termination. Our Privacy Policy explains how we handle personal data for which we are the controller. Request the current DPA and sub-processor list at hello.devcore-enterprise@outlook.com.
Each party will keep the other’s non-public information confidential and use it only to perform under these Terms, except where disclosure is required by law. This does not apply to information that is or becomes public through no fault of the receiving party, or is independently developed.
To the maximum extent permitted by law, neither party is liable for indirect, incidental or consequential loss, or for lost profits, revenue or data. Subject to the previous sentence and to liability that cannot be limited by law, each party’s total aggregate liability arising out of or related to an engagement is limited to [the fees paid by you for that engagement in the 12 months before the event giving rise to the claim].
These Terms apply while you use the Services or have an active Order. Either party may terminate an Order as set out in that Order or for material breach not cured within a reasonable notice period. On termination, unpaid fees for work performed become due, we will hand over deliverables you have paid for, and each party will return or delete the other’s confidential information and personal data as required by the DPA. Sections that by their nature should survive (payment, IP, confidentiality, liability, governing law) survive termination.
We may update the Services and these Terms. For material changes affecting active Clients we will give reasonable notice through the portal or by email. Continued use after changes take effect constitutes acceptance; if you do not agree, you may stop using the Services and terminate as provided above.
These Terms are governed by the laws of Romania and, where applicable, the European Union, without regard to conflict-of-laws rules. The courts of [Bucharest, Romania] have jurisdiction, subject to any mandatory consumer-protection rules that give you the right to bring proceedings in your country of residence. We are happy to try to resolve any dispute informally first — contact us at hello.devcore-enterprise@outlook.com.
DevCore, [registered address], Bucharest, Romania · hello.devcore-enterprise@outlook.com.