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Chatbots & automation

An assistant that says what it is — and makes people glad they asked.

A custom automated assistant for your business. It opens by telling people it's automated, what it can help with, and that a real person is one message away. It answers what you've given it — and the moment a question needs a human, it fetches one. No pretending, no dead ends.

Osteria Verde · assistantLive preview
Hi — I'm Osteria Verde's automated assistant. I can help with the menu, hours and reservations, and a real person is one message away whenever you want them.
What time do you close today?
We're serving until 23:00 tonight. Want me to hold a table for you?
Is the pesto safe with a severe nut allergy?
Handing to a person
That's one for the kitchen — I'm connecting you to the team now so you get a definite answer.
What it does — and doesn't Six jobs · six limits

Six jobs. Six limits, printed the same size.

The limit is never a footnote. Whatever the assistant can do, the thing it won't do sits right beside it — same weight, same size — so you always know exactly where it stops.

Routine questions

Does
Answers hours, address, prices, policies and prep instructions from your own content.
Does not
Answer clinical questions. Those go to a person, every time.

Appointment requests

Does
Takes a booking request and writes it into your calendar or inbox.
Does not
Invent availability. If the calendar is unreachable, it says so.

Lead capture

Does
Collects the details you asked for and passes them to your inbox or CRM.
Does not
Pressure anyone, or quietly score a person without telling them.

Order & product help

Does
Reads order status from your system and explains your published policy.
Does not
Approve a refund or make a promise on your behalf.

Follow-up

Does
Sends the follow-up you wrote, at the time you set, once.
Does not
Fake a personal note from a colleague who never wrote it.

Romanian & English

Does
Ș · ț · â · î · ă rendered correctly, every time — in product and in writing.
Does not
Treat Romanian as an afterthought. Here it's first-class.
The escalation path Code, not a prompt

The hand-off to a person is a fixed rule, not a judgement call.

Two things send a conversation to a human: it's urgent, or the assistant isn't sure. Neither is the model deciding to be careful — both are branches written in code. Watch a message travel it.

message in urgent? assistant answers confident? reply sent to a person fixed rule · always on no yes yes no
The red path is the one you can never switch off — a person is always reachable, in every plan.

Why it matters

At 23:40, someone just wants an answer — and to feel like you heard them.

The worst customer service isn't rude. It's the silence after hours, the "please hold," the feeling of being one more ticket. A good assistant replies straight away, in plain language, and never pretends the hard questions are simple — it brings a person in. People remember being looked after.

Sunday23:40
Are you open tomorrow? My tooth is really hurting.
You're not too late — we open at 09:00. I've flagged this as urgent and a person from the team will confirm an early slot for you first thing. Try to rest.
Brought a person in

Answers now

No queue, no hold music. The routine questions get a real answer the moment they're asked.

Speaks plainly

In your voice, in Romanian or English, calm and clear. It never talks down and never oversells.

Fetches a human

When it matters, it steps aside and brings a person in — so nobody is left talking to a wall.

Where it fits Many industries · one system

Built for service businesses where conversations matter.

Wherever a booking, a question and a busy day collide, the same assistant fits — and speaks in the words your industry uses. We'll always tell you plainly where it fits, and where it doesn't.

Restaurants & cafés

Reservations, hours and the menu — answered mid-service.

Dental & medical clinics

Bookings and worried patients; the clinical line stays with a person.

Beauty & wellness

Appointments and prices, booked day or night.

Hotels & hospitality

Availability, check-in questions and late arrivals.

Accountants

Intake and document requests — never advice.

Law firms

It collects the details; the counsel stays yours.

Trades & services

Quotes and callouts, booked while you work.

Real estate

Viewings and enquiries, qualified and passed on.

Where we say no

Anything where a wrong answer can't be undone in minutes — medical emergencies, crisis or safety lines. If that's you, we'll say so on the first call rather than sell you the wrong thing.

The process Five steps · about a week

From first call to live, in about a working week.

01

Discovery call · 30 min

You describe your customers. We describe what the assistant will do and what it'll refuse to touch. Nothing to prepare.

02

You send your content

A simple template — hours, services, FAQs, tone. About 30 minutes of your time, and the only work on your side.

03

We build it

Flows, escalation branches, refusal cases. The hand-off to a person is written in code, not a prompt. Three to five working days.

04

You try to break it

A live preview link. Ask it the things it should refuse. Anything that slips gets fixed before it ever goes live.

05

Launch & hand over

One snippet on your site and it's live. You own it from day one — content, settings and all.

Pricing Three tiers · a person in every one

Plans that scale with how much you want handled — with a person reachable in every one.

Every plan stands on the same floor: a real person is always one message away, and that can't be switched off or bought out. Pricing is shaped to your business — tell us what you need and we'll be straight about it.

EssentialTier 1

Always answered

Perfect for businesses that want a reliable AI assistant handling common customer conversations.

Starting from€499setup · from €99 / mo
  • Instant answers to the questions you field all day
  • Enquiries captured and sent straight to you
  • Ready on your site, in your own voice
  • A real person, always one message away
CompleteRecommended

Your front desk, extended

For businesses needing bookings, CRM integration, workflows and a much deeper assistant.

Starting from€1,499setup · from €249 / mo
  • Everything in Essential
  • Bookings taken straight into your calendar
  • Works with the tools you already use
  • Gentle follow-up, so nothing slips
  • A real person, always one message away
BespokeTier 3

Built around you

For businesses requiring multiple assistants, custom integrations, internal tools or complex workflows.

Custom pricingscoped to your project
  • Everything in Complete
  • Several assistants across locations or brands
  • Conversation flows designed around you
  • A clear view of what's handled and handed over
  • A named contact who knows your account
The floor A real person — reachable in every tier

Figures are a starting point, not a quote — the final number depends on what you need built. Tell us the shape of your business and we'll give you a firm one. "Recommended" is our honest suggestion for most businesses.

The promise

See it working on your own content before you pay a cent — including the moments it steps back for a human.

Request a demo →
Request a demo A person reads this

Let's build your assistant.

Tell us about your business and we'll build a demo on your own content — including the questions it will refuse to answer. No technical knowledge needed from your side.

Who repliesA person, not the assistant. Response time isn't measured yet, so we don't advertise one.
First demoFree, no commitment, built on your own content.

Your message goes to a person. We'll build the demo on your own content, free and with no commitment.